The website isoldelavender.ro is managed by Marsani Farms, located at Marsani, Strada Moara Vlaescu, Nr.16, jud. Dolj, registered at the Trade Register with the following data:

• Fiscal identification code: 39807481
• Registration number: J16/1848/29.08.2018
• IBAN: RO77RNCB0134162971430001

You can contact us using the following information:

• Email: info@isoldelavender.ro
• Phone: +40 785 203 555
• Postal address: Str. Calea Unirii, nr. 177, et 2, ap 22, Craiova, jud. Dolj

For any further information, you can use the contact form and Facebook messaging. We are constantly present!

Clarification

Seller: isoldelavender.ro via Marsani Farms.

Buyer: person who has created an account and placed an order.

Shop: online isoldelavender.ro.

User: natural or legal person who uses our website in any form.

Account: digital registration on our website using a unique username and password.

Products: goods to be purchased by the user as a result of a contract concluded.

Order: making the purchase of products via the web page or E-mail.

Contract: the final order.

Subject of the Terms document and conditions

In this document you will find the terms and conditions of use of the isoldelavender.ro website. Access to and use of the website will be in accordance with the articles in this document. The continued use of the website or the creation of a user account implies the assumption and understanding of this document and the obligation to respect it. Together with the Privacy Policy and the agreement for the use of cookies, these documents are the contract between you and the isoldelavender.ro website.

Modification of the Terms and Conditions document

It is possible that the Terms and Conditions of Use may change for legislative reasons, internal policies, or website structure. Therefore, we encourage you to re-read this document when you return to the isoldelavender.ro website.  In the event of any important changes, we undertake to inform you of such changes by means of an e-mail message to your e-mail address. Your continued use of the isoldelavender.ro website constitutes your acceptance of the new changes.

Copyright

The content of the isoldelavender.ro website consists of text, images, photos, videos, design, layout, scripts, databases. All these are the property of Marsani Farms, and any unauthorised use is protected by copyright law and other laws relating to intellectual property and is punishable under these laws.

Accepting Cookies

Acceptance of cookies is for the isoldelavender.ro website, managed by Marsani Farms.

Definitions

A cookie is a small electronic file that will be stored on the device from which the isoldelavender.ro page is accessed. From a security point of view, they do not contain threats such as viruses, spyware or other applications. There are two types: per session or fixed. The difference is that the latter remain stored and the others disappear when the session is closed. Permanent ones can be deleted manually by the user.

What do cookies do?

Cookies allow the isoldelavender.ro website to display relevant content tailored to the user’s needs. They make an important contribution to easy navigation and facilitate the user experience.

What cookies isoldelavender.ro uses

Any visit to the isoldelavender.ro website results in cookies being stored for the following reasons:

• Performance measurement cookie
• Cookie for visitor analysis
• Cookie for geotargeting
• Cookie for login/registration
• Cookie for promotion/advertising

Cookies and personal data

Cookies often do not contain personal data. Where personal data is retained it is encrypted to prevent unauthorised access to it.

Deleting cookies

Any web browser application contains settings that limit the saving of cookies or their deletion.

Personal data

In accordance with the requirements of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, Marsani Farms, with registered office at Com Marsani, Strada Moara Vlaescu, Nr. 16, jud. Dolj, with the number J16/1848/2018 at the Trade Register, unique identification code 39807481, has the obligation to manage in safe conditions and only for the specified purposes, the personal data you provide us about yourself.

The reason for collecting personal data is to issue invoices and receipts, internal reports or to register in our newsletter database. If you do not agree to complete the fields, we cannot complete your order. Please note that we undertake not to share or pass on this data to any other natural or legal person, excluding courier companies. Mrasani Farms guarantees the confidentiality of personal data and all users of the website isoldelavender.ro. You have the right to stop the use of your personal data by sending a written request at Str. Calea Unirii, nr. 177, et 2, ap 22, Craiova, jud. Dolj

In accordance with law number 677/2001, your rights are:

• Right of information ( Article 12 )
• Right of access to the database ( Article 13 )
• Right to intervene on data ( Article 14 )
• Right to object (Article 15)
• Dreptul de a vă adresa justiției ( articolul 18 )

Limitations of responsibilities

All information found on the isoldelavender.ro website is for informational purposes only and is not a substitute for the advice and prescriptions of a physician or other qualified medical personnel. It is not intended to use the information for the purpose of medical diagnosis or treatment regardless of your health problem or condition. The products cannot replace medication or treatment prescribed by your doctor. It is compulsory to read the product leaflet of the product you have purchased. By placing an order you agree to the terms and conditions, so you are obliged to read and put into practice the application of the products found on the page isoldelavender.ro.

Marsani Farms does not assume any responsibility or liability for possible damages that may arise from improper use of products purchased through the isoldelavender.ro website.

Withdrawal from Contract

Marsani Farms reserves the right to withdraw from the contract, regardless of the reasons behind the decision.

Messages and comments

The user has the possibility to make comments, send emails or messages, ideas, questions, clarifications and more. He/she is obliged to use civilised language, free of obscene words, threats or other defamation. Users who use false email addresses or inappropriate behaviour in comments or messages, or any other communications that violate the laws in force, Marsani Farsms assumes the right to delete these comments and to contact legal institutions. Marsani Farms has the right to distribute this content in any medium.

Delivery

Through the isoldelavender.ro website, orders can be delivered in several ways:

• Fast courier
• Free delivery if order value exceeds a certain threshold

Delivery by courier will be made by express courier within 24 to 120 hours of order confirmation. Delivery prices may vary depending on the weight, size or address of the parcel. If delivery by a courier other than the one agreed by Marsani Farms is desired, the cost will be borne by the customer and we will not add the shipping cost to the order.
Delivery by CNPR will only be made with the customer’s agreement.

Invoices

According to Law no.571/2003 Fiscal Code, the invoice sent to the buyer is in electronic format, and the acceptance of the terms and conditions implicitly leads to the acceptance of the transmission of the invoice in electronic format. We can include the invoice in the parcel for any request sent to info@isoldelavender.ro, or other communication channels.

Documents and certificates

Isolde Lavender essential oil has laboratory analysis. These can be made available on request to the ordering party for the products ordered.

Price

The product price displayed on the isoldelavender.ro website is final and includes all taxes, including VAT. These are subject to change, but only apply to orders to be placed. The cost of delivery is quoted separately from that of the products and is displayed at the order stage. If the price of a product is incorrectly displayed on the website, Isolde Lavender is not obliged to deliver that product, but we are obliged to inform you of the error before the final order.

Product

The products presented on the isoldelavender.ro website are real and reflect the appearance of the product in reality. There may be extremely slight differences in colour, appearance or packaging.

The use of the isoldelavender.ro website (browsing, access, purchase of products on this website, processing of personal data, etc.) implies a guarantee on the part of the customer that he/she has reached the age of 18 years, so that he/she has the legal rights to validate an order and that he/she agrees with the terms and conditions set out in the content. Thus, the person who has reached 18 years of age benefits from all contractual rights and obligations arising from the legal relationship generated by the launch of the order, i.e. its confirmation.

Alcoholic beverages may only be purchased by persons who have reached the age of 18. The delivery of the order may be cancelled at any time if it is discovered, by any means, between the time of the order and the time of its actual delivery, that the person who placed the order is a minor or that there are other impediments or indications that may affect his or her discernment or ability to exercise.

Reductions. Promotions. Competitions. Coupons

We offer bonus points with every order.
Occasionally we will organize promotions, contests that will follow certain rules communicated at the time of organization.
The coupons used must be submitted in advance by the isoldelavender.ro team or be received during our campaigns. They cannot be used unless they are received with the consent of isoldelavender.ro

Processing of personal data

As per Law No. 677/2001 with regards to personal data protection, Marsani Farms  is obliged to process and use the personal data only for the purpose for which they have been supplied.

What data is collected?

Order

• Name and Surname
• Company name (if applicable)
• Address
• Telephone number
• Email

Marketing Forms or Newsletter

• Name First name
• Email

Purpose of Collection

• Informing customers about order status, order validation, shipping and invoicing.
• Resolving, cancelling or requesting information about the order or products
• Sending regular newsletters with reference to Isolde Lavender products, only via email
• Viewing the status and orders placed in your customer account

Agreement to the processing of personal data

• The consent given to process this data is given by any customer in the completion of the order, this is done clearly, explicitly by ticking „I have read and accept the terms and conditions”. If processing is not desired, the order will not be completed and Marsani Farms will not retain any information filled in the order section.

Protection of personal data

• The website isoldelavender.ro uses SSL certificate as data protection system. Payment by Card is made securely via the PAYU payment platform, using the 3D Secure transaction environment.

Withdrawal of consent, deletion and transfer of personal data

• On the basis of a request sent to the email address info@isoldelavender.ro, you can exercise, free of charge, to confirm whether or not your personal data are processed.
• On the basis of a request sent to the email address info@isoldelavender.ro, you can exercise, free of charge, the right to opt-out of the processing of your data by deleting it completely
• On the basis of a request sent to the email address info@isoldelavender.ro, you can exercise, free of charge, the right to transfer to you the personal data collected.

Processing by other entities of data processed by Marsani Farms.

• Our company does not empower and does not offer for processing to any other company the data provided by customers.